Kathmandu, Sept. 14
Non-life
insurance companies have expressed their inability to immediately settle large
insurance claims arising from physical and other damages caused during the
recent protests.
According
to the insurers, they can promptly pay out small claims, but in the case of
larger claims, reinsurers will need to provide advance payments in order to
facilitate liquidity management.
At
a discussion organised by the Nepal Insurance Authority (NIA) on Sunday
regarding the impact of physical and other damages on the insurance sector
during the protests, chief executive officers of non-life and reinsurance
companies have said that they will not be in a position to settle the large
claims immediately.
While
the damage assessment work is underway, the damage to the property and business
is estimated at hundreds of billions of rupees. Tourism sector alone has
witnessed a loss of about Rs. 25 billion, according to the industry experts.
Hundreds
of government structures including federal and provincial ministries, parliaments,
local bodies and ward offices, houses of leaders, hotels, cable cars, business
complexes and supermarkets were vandalised and torched. Hundreds of
government-owned and private vehicles were vandalised and torched.
There
are 14 non-life insurance and two reinsurance companies and 1,249 surveyors in
Nepal.
According
to a statement of the NIA, the CEOs said survey reports could not be obtained
in cases where physical property was completely destroyed during the protests
due to exceptional circumstances.
Since
ward offices and police stations have also been damaged, it has become
difficult to obtain official recommendations, so the insurers have demanded
that claim settlements be arranged on the basis of minimal documentation.
Similarly,
CEOs of reinsurance companies stressed that data must be reliable when insurers
make reinsurance proposals. They assured their readiness to provide necessary
support in matter of claim settlements.
Meanwhile,
the authority is introducing simplified procedures for claim settlements in
cases of losses caused by non-natural disasters. It has therefore requested
CEOs of insurers and reinsurers to provide feedback and suggestions within
three days.
Sushil
Dev Subedi, Executive Director of the NIA, directed insurers to ensure that the
public remains confident that insurance claims are payable once insurance is
purchased. He instructed the companies to appoint focal persons for data
collection and to facilitate claim settlements, and to make this information
publicly available.
He
further instructed insurers to promptly inform policyholders if they become
aware of damages to insured property or assets, and to take initiatives to
advance the claim settlement process accordingly.
In
another discussion, the Insurance Surveyors’ Association called for
arrangements to submit survey reports on the basis of minimal documentation,
taking into account the current difficult situation, and demanded that
surveyors be given easy access to damaged sites.
They
also stressed that survey work should be allocated proportionately and that
surveyors should be made more accountable.
In
response, Executive Director Subedi clarified that surveyors can continue to
work effectively even under current circumstances based on the licences they
have obtained.
Published in The Rising Nepal daily on 15 September 2025.