E-Sewa adds three features to its app

Kathmandu, Jan. 25

Nepal's leading digital payment service provider, E-Sewa, has celebrated its 17th anniversary by expanding its range of user-centric features.

On the occasion, the company introduced E-Sewa Talkback service for visually impaired users, Intent-Based Payments to streamline transactions, and the addition of a Chat feature to E-Sewa Circle.

E-Sewa has launched a new Talkback feature, designed specifically for users with visual impairments. This service, which converts screen content into speech, enables visually impaired users to navigate the app and perform transactions independently, the company informed in a statement on Sunday.

“E-Sewa is the first payment provider in Nepal to offer this service, and it is available in both Nepali and English. The company believes that this feature will significantly enhance digital financial inclusion and independence for visually impaired users, helping them engage with the digital economy more confidently,” read the statement.

Likewise, the Intent-Based Payment system simplifies and speeds up the payment process. This feature allows users to make payments directly from the merchant’s app or website, with no need for entering passwords, PINs, or OTPs.

Instead, once users click on ‘Pay with E-Sewa’, the E-Sewa app opens automatically, and payments are authenticated through fingerprint or face recognition.

Similarly, the Chat feature enables users to add friends, create groups, split bills, send gifts, and engage in real-time conversations.

According to the company, the new chat functionality aims to simplify group communication, especially after shared bill payments, without the need to switch between different apps.

Founded in 2009, E-Sewa officially launched its services in January 2010, marking the beginning of Nepal's digital payments journey. Over the past 17 years, the platform has grown into a one-stop solution for various services, including utility bill payments, flight and hotel bookings, insurance, loan payments, movie tickets, and more.

Speaking at the anniversary event, company Chairman Parshuram Kunwar Kshetri highlighted the company’s dedication to collaborating with regulators, users, and other stakeholders to further the expansion of digital financial services in Nepal.

Likewise, CEO Jagdish Khadka said, "Our goal is to stay user-centric and continue contributing to Nepal’s digital transformation.”

Published in The Rising Nepal daily on 26 January 2026.