Saturday, December 21, 2024

Nabil integrates toll-free number to customer care

 Kathmandu, Dec. 20

Nabil Bank Limited has integrated toll-free numbers into the Nabil Customer Care Centre. The bank informed in a statement on Friday that this new initiative was introduced to accelerate customer experience by offering a seamless, accessible, and cost-free communication channel for all banking inquiries, support, and assistance.

"Nabil Bank’s customers can connect to the call centre for a wide range of services like account inquiries, product information, technical support, transaction disputes and others without any charge ensuring easy access across the country," read the statement.

Customers of Nepal Telecom can dial 16600-162245 while Ncell users can connect to 18102-162245 for their queries. "This facility connects the customers to the Customer Care Centre 24/7 without any charges, ensuring a more inclusive and customer-friendly service," said the bank.

Nabil Bank currently operates through 268 branches and 320 ATMs across the country serving over 2.4 million customers.

 Published in The Rising Nepal daily on 21 December 2024.   

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