Kathmandu, Dec. 20
Nabil Bank Limited has integrated toll-free
numbers into the Nabil Customer Care Centre. The bank informed in a statement
on Friday that this new initiative was introduced to accelerate customer
experience by offering a seamless, accessible, and cost-free communication
channel for all banking inquiries, support, and assistance.
"Nabil Bank’s customers can connect to
the call centre for a wide range of services like account inquiries, product
information, technical support, transaction disputes and others without any
charge ensuring easy access across the country," read the statement.
Customers of Nepal Telecom can dial
16600-162245 while Ncell users can connect to 18102-162245 for their queries. "This
facility connects the customers to the Customer Care Centre 24/7 without any
charges, ensuring a more inclusive and customer-friendly service," said
the bank.
Nabil Bank currently operates through 268
branches and 320 ATMs across the country serving over 2.4 million customers.
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