Kathmandu, Apr. 17
The Nepal Telecommunication Authority (NTA) had directed the
internet service providers (ISPs), including the telecommunication companies,
not to disconnect the facility even though the customers were unable to pay the
bill.
The telecom sector regulator has received complaints from
the customers of the ISPs that their services were severed as they could not
pay the bills due to the lockdown.
“Shutting down the internet services during the lockdown
period will send a negative message to people. Therefore, if possible receive
the payment through the online payment,” it said. “In case of the customers who
are unable to make the online payment, accept it after the end of lockdown
NTA asked the ISPs not to disconnect the internet service to
any of the customer.
Published in The Rising Nepal daily on 18 April 2020.
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