Ncell launches Voice Over Wi-Fi services

Kathmandu, Feb. 14

Ncell has launched the Voice Over Wi-Fi (VoWiFi) service.

 "As part of its ongoing efforts to ensure accessibility to this new technology for the general public, Ncell has introduced this service to provide its customers with quality voice call services via Wi-Fi internet," the company informed in a statement on Thursday.

This service enables customers to make calls, receive incoming calls and exchange SMS messages in clear HD voice quality using any reliable Wi-Fi internet connection.

Also known as Wi-Fi calling, the VoWiFi service can be used in areas with weak mobile network signals, such as homes, basements of large buildings, and remote locations.

Initially, this service is available on iPhone 8 and later models.

According to Ncell, a key feature of this service is that there are no additional charges for using it. Customers can continue to use this service at the same rate as existing voice and SMS services, benefiting from extended network coverage in areas with weak mobile network signals.

Just like Voice Over Long-Term Evolution (VoLTE) services require 4G, VoWiFi also needs a reliable Wi-Fi connection. One of the main features of this technology is its ability to automatically switch from VoWiFi to the mobile network without any disruption when moving from areas with weak mobile signals to places with mobile network coverage. This is highly beneficial for customers in areas with unstable or weak mobile networks, read the statement.

Ncell has stated that the VoWiFi service has been introduced as a complementary technology to 4G, providing coverage even in indoor locations or basements where mobile network issues may occur. Ncell plans to expand this service to other brands and models, including Samsung, Xiaomi, Oppo, and Vivo in the near future with the goal of reaching more customers.

The company's 4G network already covers 94 per cent of the country’s population, making it easier for users to access both VoLTE and VoWiFi services.

Before activating the service, customers need to ensure that VoLTE and VoWiFi or Wi-Fi Calling are switched on their mobile.

Published in The Rising Nepal daily on 15 February 2025.