80% marks mandatory to become a Pathao rider

Kathmandu, June 10

To become a rider for the ride-sharing service provider Pathao Nepal, candidates must now mandatorily pass a test with at least 80 per cent marks.

The company said in a statement on Tuesday that this provision was introduced with the aim of ensuring safe and quality service.

Pathao has been implementing a mandatory online training and examination system as part of its rider registration process from the beginning to ensure quality, safety, and service experience of its riders, according to Marketing Head of the company Suraksha Hamal.

 She said that since the launch of the service, Pathao has adopted standards requiring riders to be proficient in digital systems, customer service, and traffic discipline.

Individuals wishing to become riders on Pathao must submit their vehicle’s Blue Book, a valid driving licence, and third-party insurance. Once these documents are submitted, they are enrolled in an online training session.

They are taught on interacting with customers, using the digital wallet, accepting orders through the app, as well as the company’s rules and policies.

The participants must score at least 80 per cent in the subsequent online examination. Those who fail must undergo training again the next day. “We have strictly enforced this process from the beginning,” said Hamal.

Meanwhile, the company has launched a 'Ride for a Cause' campaign to support the construction of a children's hospital.

The campaign ran from May 27 to June 16 with an aim to assist the Kathmandu Institute of Child Health (KIOCH), which is being built under the leadership of Dr. Bhagwan Koirala.

Under the campaign, a portion of the revenue from each ride will be allocated to the children's hospital. "The amount set aside will be deducted from the company's earnings, not from the riders," Hamal said adding that the campaign is being conducted as part of Pathao Nepal's corporate social responsibility.

Dr. Koirala has put forward a campaign to build children's hospitals in all seven provinces, including Kathmandu. A children's hospital has already been constructed in Jhapa in Koshi Province, a year ago. Now, children's hospitals will be built in the remaining provinces, including Bagmati.

Published in The Rising Nepal daily on 11 June 2025.